FAQ

Here’s some rough idea to refer when balloon filled with helium gas:
Latex balloons
12″ – 8 – 9 Hours
18″ – 12 – 15 Hours
36″ – 1 – 3 days
Foil Balloons 
(Orbz / Diamonds / Cubez)
18″ – 5 – 7 days
36″ – 5 – 7 days
Bubble Balloons
18″ – 7 – 14 Days
24″ – 12 – 20 Days
For Latex Balloon, You can request to add on Hi-float (with additional Charges) which allow balloon to last 2-3 days,  but if the balloons are kept inside in constant environmental conditions they will float for a lot longer.

For  customisable balloons, you can leave the personalised wordings on the column box shown on each product page. In any event that it’s not shown on the product page, you can leave it in the Remark section at the Checkout page.

We offer same day delivery service if your order is placed online prior to 11am, Subject to availability. Advice to drop us a whatsapp message in case we missed out. 
Orders placed after 11am will be shipped the following business day.

Unfortunately we do not accept walk in at this moment as we are online based boutique. You can place order via our website or feel free to call us +6017-6233-653 for any enquiries.

Our office is located at One Space at One City. Please type “One Space at One City” on Waze.  (You will see One Space lobby on your left & Artwash Laundry/ Mo-Ka-Ta on your right). As our office building need access card to go in hence you may park your car nearby/ roadside, call us when reaching so our colleague can pass the balloons to you personally.

Self collection time is Mon-Fri 10am-7pm.

At Oh Little Balloon, we using 3rd Party Courier service. 

If no recipient or representative is available to receive the balloons, we will call you to decide:

Option A: Leave the balloon at…

  1. For Office- to receptionist/ colleagues/ at the door step
  2. For House/ Apartment/ Condominium- security guard/ at the door-step/ neighbours

Option B: Reschedule the delivery

A redelivery/redirection fee will apply depending on the new delivery address. This can be costly as the couriers charge for their time in both returning and redelivering the balloons, and it cannot be guaranteed for the same day.

If we are unable to reach you within 10mins of courier arrival, we will go for Option A. Hence, kindly ensure the recipient is available to receive the delivery on the specific time range.We will not take responsibility for lost or damaged items.

Balloons are extremely fragile and sometimes it burst for no reason. It might caused by changing of weather conditions, expose under heat, or caught by something sharp. 

Replacement / Refund will be make if bursting happen during delivery. 

We will not be responsible once balloon is being delivered. Kindly check your balloon once received 🙂

We accept Bank Transfer or Debit card / credit card through ipay 88.

If the cancellation is before 48 hours of delivery, we do charge 50% of the total order cost. Unfortunately, we are unable to cancel orders which have been prepared and are ready for delivery, so cancellations received on the day of delivery cannot be accepted. 

We will check with you if agree with the replacement, if not we will proceed with refund within 7 days.